Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag feedback on an Australian online casino we cover? Here's how to reach us and what to expect once you do.
How to reach our team
The quickest way to contact us is by email at [email protected]. We read every message that comes in, whether it's a general enquiry, a correction to point out, or a suggestion for a casino you'd like us to look into. We aim to reply within a couple of business days, though it can take a little longer during busier periods.
We're not a casino operator ourselves, and we don't process deposits, withdrawals, bonuses or account verification. If your enquiry relates to an actual gambling account — a delayed payout, a bonus dispute, or a login issue, for example — that has to go through the operator's own support team directly, since we have no access to individual player accounts.
What we can help with
- Questions about how we assess and rank the operators on Online Casinos Australia
- Corrections or updates if something in a review looks out of date
- Feedback on your experience with a casino we've reviewed, positive or negative
- General questions about online pokies, payment methods, bonuses or licensing as they apply to Australian players
- Suggestions for casinos or topics you'd like to see covered
What we can't help with
Because Online Casinos Australia is an independent review and comparison site, there are some things outside what we can do:
- We can't access, manage or recover funds in a casino account
- We can't verify your identity or process KYC documents on a casino's behalf
- We can't guarantee a specific bonus, promotion or payout outcome
- We can't offer financial or legal advice about gambling
For anything involving your own gambling habits or concerns about spending, our Responsible Gambling page has information on support services and self-exclusion tools available to Australian players.
Why your feedback matters
Every casino on our site is researched against the same set of criteria — licensing, game selection, payment options, withdrawal times and mobile compatibility among them. Reader feedback is one of the ways we keep that research current. If a payment method changes, a bonus term gets updated, or a support line stops being as responsive as it once was, hearing about it from someone who's actually used the site helps us keep our reviews honest and useful for the next person comparing their options.
If your message relates to something we've published, it helps to mention the casino name and roughly when you read the page, so we can find the right context quickly.
Before you get in touch, a few things to check
Some questions come up often enough that you might find the answer faster elsewhere on the site:
- Curious how we compare and rank operators? See our About Us page for an overview of who we are and how the site works.
- Looking for the fine print behind bonus offers, wagering requirements or site use? Check our Terms and Conditions.
- Concerned about your own or someone else's gambling? Our Responsible Gambling page lists support options for Australians.
As a reminder, the casinos reviewed on this site are offshore operators accepting Australian players, and any bonus offers, deposit limits or currency details shown reflect what each operator promotes at the time of review. If you notice a discrepancy, that's exactly the kind of thing we'd like to hear about.
Next step
If you're ready to get in touch, email us at [email protected] with as much detail as you can — the more specific your message, the faster we can help or pass it to the right place. We appreciate every reader who takes the time to write in, whether it's a quick correction or a longer note about your experience.